This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Accessible Information Standard

By 31 July 2016 all organisations that provide NHS or publicly funded adult social care must have fully implemented and conform to the Accessible information Standard. This is a legal requirement.

What does this mean for GP practices?

Patients who have a disability, impairment or sensory loss should be able to receive information that they can access and understand. Practices need to follow these 5 important steps to ensure patients with additional communication requirements have their needs met. Below are some questions we must consider in relation to these steps:

  • Identify – Are staff able to identify and fulfil additional communication needs? Is this advertised yet in the practice?
  • Record – How are these needs currently recorded? They must now be recorded as a coded data item. A list of appropriate codes can be located in this document.
  • Flag – Are patient needs highlighted within their record? Do patients currently receive communication via their preferred format?
  • Share – How does the practice currently share this information with other organisations? Can this be improved
  • Act – Are the patient needs being met? Are you aware of how to obtain alternative formats if asked (e.g. “I read Moon Alphabet rather than braille”), who do you contact for interpreter services etc?

For further information on this act please click here.

If you would like to highlight any needs that will help us help you please contact us please download and complete the attached form or contact reception.

Accessible information patient form

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate.

We want to know if we can support you to lipread or use a hearing aid or communication tool.

Online Accessible Information Form

Website Accessibility Information

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

Further help

If you:

  • Have problems seeing the screen
  • Find it difficult to use the mouse or keyboard
  • Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website