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Noticeboard

NICS Extended Access



From Monday 20 August 2018 it will be even easier for people to make an appointment with a GP, thanks to a new national ‘extended access’ initiative, which will improve access to primary care services in North West Surrey.

This means, in addition to being able to book GP appointments at your local practice, you will also have access to additional appointments during the evenings and at weekends at four locations across the local area.


 


The extra appointments are being provided by the GP federation that brings together all 40 GP practices in the local area and is known as North West Surrey Integrated Care Services. 


 


By working together in a new and different way local GP practices will be improving access to primary care appointments, making it even easier for local people to get the care and advice they need, at a time that’s convenient to them.

These additional appointments will be available from 6-9pm on weekday evenings (including bank holidays but not in August) and from 9am to midday at weekends. Patients can book these appointments through their local GP practice.

As these extra appointments are provided from four GP surgeries in the area, the GP or clinician will have access to your medical record, with your consent, giving them access to all the information they would need to provide the best possible care.


 


The additional appointments will be provided at the following locations – and patients in North West Surrey can book appointments at any of these sites:


 


The Red Practice – Walton Health Centre (Rodney Road, Walton-on-Thames, KT12 3LB)


Studholme Medical Centre (50 Church Road, Ashford, TW15 2TU)


Sunbury Health Centre (Green Street, Sunbury-on-Thames, TW16 6RH)


Woking Community Hospital (Heathside Road, Woking, GU22 7HS)


 


Initially, these extra appointments will be provided by local GPs but from October there are plans to extend this service to also include nurse-led clinics, blood tests, physiotherapy assessments and digital consultations (which includes online face to face consultations via a patient smartphone).


 


For more information about this new service and the North West Surrey Integrated Care Services federation see https://www.nicsfed.co.uk/




 

Accessible Information Standard

By 31 July 2016 all organisations that provide NHS or publicly funded adult social care must have fully implemented and conform to the Accessible information Standard. This is a legal requirement.

What does this mean for GP practices?

Patients who have a disability, impairment or sensory loss should be able to receive information that they can access and understand. Practices need to follow these 5 important steps to ensure patients with additional communication requirements have their needs met. Below are some questions we must consider in relation to these steps:

  • Identify – Are staff able to identify and fulfil additional communication needs? Is this advertised yet in the practice?
  • Record – How are these needs currently recorded? They must now be recorded as a coded data item. A list of appropriate codes can be located in this document.
  • Flag – Are patient needs highlighted within their record? Do patients currently receive communication via their preferred format?
  • Share – How does the practice currently share this information with other organisations? Can this be improved
  • Act – Are the patient needs being met? Are you aware of how to obtain alternative formats if asked (e.g. “I read Moon Alphabet rather than braille”), who do you contact for interpreter services etc?

For further information on this act please click here.

If you would like to highlight any needs that will help us help you please contact us please download and complete the attached form or contact reception.

Accessible information patient form

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate.

We want to know if we can support you to lipread or use a hearing aid or communication tool.

Online Accessible Information Form

Website Accessibility Information

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

Further help

If you:

  • Have problems seeing the screen
  • Find it difficult to use the mouse or keyboard
  • Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.

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